Unable to turn Data on or get 1GB free data

[RandyWM]

I received a text message from Public Mobile stating that they had "added a one-time 1GB" to my account, and to check it out at selfserve.publicmobile.ca but when I touch the link with my Cellular Data on, it says I have no internet.  When I touch the link with Wi-Fi on it says the following:

selfserve.publicmobile.ca - Connection failed

Error code 20

The proxy failed to connect to the web server, due to TCP connection timeout.

2019-08-28 01:48:23 UTC

Your IP: (it has my IP I assume in here)

Proxy IP: (it has a different number with an ID number in brackets)

Origin Server IP X.X.X.169

I check to make sure that Public Mobile was my Network and my phone confirmed that I am "Registered on the Network"

Any ideas?

[GinYVR]

@RandyWMTry your link again..the link should get you to selfserve now.

[RandyWM]

Unfortunately, I already tried that earlier and I still cannot get on using the link from the text through WiFi or through data (just says No Internet)

[iliketotalk]

@RandyWM the self serve has been down all eve. for most people hopefully it will be back soon

[Maple98]

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@RandyWM wrote:

selfserve.publicmobile.ca - Connection failed

Error code 20

The proxy failed to connect to the web server, due to TCP connection timeout.

2019-08-28 01:48:23 UTC

Your IP: (it has my IP I assume in here)

Proxy IP: (it has a different number with an ID number in brackets)

Origin Server IP X.X.X.169

---

This Error Code 20 message is due to the Self Serve site being down at the moment. (I got the same error). 

Hopefully the Self Serve site will be back up soon

[GinYVR]

@RandyWMIt has nothing to do with the phone.. the selfserve server is inaccessible to everyone right now.. there is no notice when it will be back. so just have to be patient.

[RandyWM]

No, I didn't have data yet.  I am signed up to get data next month.

What is weird is that when I go to onto the website (here) and try the My Account tab (top right corner) I get the same message about being unable to access the website.

[iliketotalk]

@RandyWM hi do a network reset see if that helps turn your phone off and back on 

[RandyWM]

Model ID: T06

Device Info version: 1.0

What info do you require?

[daredogg]

It's possible you received the message prematurely. Maybe the free data hasn't registered yet. I'd imagine it'll start working soon. Do you have data with your normal data plan?  Was it all used up before you got the text from PM?

[RandyWM]

Acer Liquid Zest (I think).

[iliketotalk]

@RandyWM hi what type of phone do you have?