@Sophiamayer2112 wrote:
Hi please help
i cant send text messages
Hello @Sophiamayer2112
I'm not sure if you've figured it out yet. Which phone are you using? If it's Apple, then you may have been affected the downed data usage from the last few days. First thing to do is to turn your phone into airplane mode, then wait a minute and then turn it off and reboot. This will reconnect you to the Public Mobile network.
If that doesn't work, as suggested, reset your Network Settings on your phone.
If those don't work, can you try your SIM card in a different phone to see if that works? If it does, then shut down your phone totally, re insert your SIM card and boot up. This should fix it as well.
If none of this works, contact a CS Agent for assistance.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
