Unable to resume my accountchange CC "Sorry, we’re not able to process this request at this time."

[WelcomedRabbit]

Hi, my account has been on "hold" for less than 90 days (turned off auto renew while travelling).
I am trying to resume payment/my subscription.
Clicking the resume payment button and also trying to change my CC give me this message

Sorry, we’re not able to process this request at this time. Please try again later.

The CC on the account right now was replaced with a new card, but it never expired/is the same CC account overall. 

Help please 🙂 

[Handy1]

@WelcomedRabbit  No you shouldn’t just after updating credit card you need to make manual payment and reboot the phone 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[WelcomedRabbit]

@Handy1 Thanks! I was able to update the CC and make the payment after a few tries. 

Also curious if I will need a new eSim now though?

[Handy1]

@WelcomedRabbit  You can try and confirm the issue with support then 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[WelcomedRabbit]

Not an option, thanks though.

[Handy1]

@WelcomedRabbit  Another option then is to buy payment vouchers from shoppers drug mart 7-11 shell gas station and load the funds *611 and load the funds to resume service right away and worry about CC updating later