Unable to port number from Koodo prepaid

[bernardko]

I just activated my SIM with a new number and went into My Account to port my number from Koodo prepaid over to Public Mobile.

When I enter my number and check eligibility, it says "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.".

How do I get my number ported over?

I've also submitted a support request (#6274-2472).

[bernardko]

Hey @Mary_M,

Thank you for helping me sort out my issue. Everything is working now!

Bernard

[Mary_M]

Hey @bernardko,

I'm working on your case as we speak, I will be sending you a private message 🙂

Mary

[bernardko]

Thanks for your reply!

I already messaged @Mary_M with my details so hopefully I'll get a reply soon. I understand that they are probably swamped with requests.

[riversday]

You'll unfortunately have to wait. I had the same issue and messaged a mod to get it sorted out.

Did you send a PM to a mod with your Koodo number and PM number yet? That would be the next step.