Unable to pay with my voucher

[omaralabbasi]

Hello, I forgot to pay my 40$ plan which is due 25 September. I have a balance of 10$ I bought 2 vouchers 20$ and 10$ however I am not able to top up my credit. My payment history shows that I have Credit 20$ and balance 50$ for today. what should I do please ? is there any number to speak with an agent ?

Thanks

[omaralabbasi]

Thank you for replying, they solved the problem.

[geopublic]

@omaralabbasi  Hopefully you will get back a response soon. Just need to be patient and the moderator will resolve the issue.

[omaralabbasi]

I removed the sim and I wait for 10 mins but still the same issue, I don’t know what should I do I submitted a ticket, I have to wait for 48h. I dont know if there is a branch in Halifax for public mobile that I can visit ?

[geopublic]

@omaralabbasi  As mentioned your plan renewal was processed. Power down your phone, remove the sim card wait 5 minutes reinsert your sim power up and test. Does your phone work?

[omaralabbasi]

I did not do a plan change. I have submitted a ticket and waiting a reply. when I did the payment I received this SMS saying your payment has been successfully added to your account. and my account stayed suspended , I even tried to do a payment by my credit card and it did not work.

[computergeek541]

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@omaralabbasi wrote:

Thanks for the advice. I tried it now but did not work. I think I should raise a ticket.

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The transaction history shows that the plan already renewed. Unfortunately, only a moderator can help you with this.

@Anonymous  If omaralabbasi did attempt an immediately plan change since the renewal, it wouldn't have worked because it would have forced the customer to make another payment. Also, a customer can't change from the $40 plan to the same plan.

[Anonymous]

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@omaralabbasi wrote:

Thanks for the advice. I tried it now but did not work. I think I should raise a ticket.

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Yeah that's really odd. It looks like it all happened but the image that had your top area seems to still want $30.

You didn't do a plan change or anything did you?

Is there another page of that payment history? How you got to have a $30 balance.

Sorry computergeek541: I pressed Post and went AH. Then with you mucking around in it I couldn't edit it. And I usually delete quoted images. Oh well.

Jeez..that really threw FF for a loop around the park with all that editing. It took me this long just to get to some sense of normal.

[omaralabbasi]

Thanks for the advice. I tried it now but did not work. I think I should raise a ticket.

edited by computergeek541: removed picture containing referral code

[popping]

@omaralabbasi 

Your payment history look fine with me.

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/

[Anonymous]

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@omaralabbasi wrote:

I found my pin but still they don't accept my voucher bought from recharge.com. I am on 40 $ plan, My balance shows 10$ not sure if it is the same as funds, but before I click reactivate and use the vouchers it was showing 30$. Now when I try to make another payment with credit card it doesn't work either.

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You had a $30 balance. You added $20 getting $50. It "renewed" your $40 plan leaving you $10.

Try using the Lost/stolen function to Suspend your account, then log out, then log back in, and back to Lost/stolen and Resume. Restart the phone. See what happens.

[omaralabbasi]

I found my pin but still they don't accept my voucher bought from recharge.com. I am on 40 $ plan, My balance shows 10$ not sure if it is the same as funds, but before I click reactivate and use the vouchers it was showing 30$. Now when I try to make another payment with credit card it doesn't work either.

[Anonymous]

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@mm80 wrote:

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@Anonymous wrote:

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You created this PIN when you activated.

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If the account was opened in-store, the PIN was random and was texted to customer.

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Thank you.

[mm80]

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@Anonymous wrote:

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You created this PIN when you activated.

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If the account was opened in-store, the PIN was random and was texted to customer.

[Anonymous]

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@omaralabbasi wrote:

Thank you for replying. In my transaction history it shows that I paid. but my number is still suspended and when I call 611, they ask my 4 digit account pin, I don't know what that means. Also when I try to reenter the vouchers they told me invalid voucher.

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The PIN should be needed for using a pre-registered payment card. You created this PIN if you activated yourself. You might even still have it from "611" as a text. It could also be on your SIM messages.

Which plan are you on? What do you have for Available Funds?

Did you click on the reactivate button?

[popping]

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@omaralabbasi wrote:

Thank you for replying. In my transaction history it shows that I paid. but my number is still suspended and when I call 611, they ask my 4 digit account pin, I don't know what that means. Also when I try to reenter the vouchers they told me invalid voucher.

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Check your text message from PM after your activation.  You supplied a 4 digit PIN# during activation.  PM used the PIN# to make sure your are the owner of your account.

Instead of using 611, login to your account.

Click on the reactivate current plan link to get your phone working again.

[omaralabbasi]

Thank you for replying. In my transaction history it shows that I paid. but my number is still suspended and when I call 611, they ask my 4 digit account pin, I don't know what that means. Also when I try to reenter the vouchers they told me invalid voucher.

[Anonymous]

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@omaralabbasi wrote:

Hello, I forgot to pay my 40$ plan which is due 25 September. I have a balance of 10$ I bought 2 vouchers 20$ and 10$ however I am not able to top up my credit. My payment history shows that I have Credit 20$ and balance 50$ for today. what should I do please ? is there any number to speak with an agent ?

Thanks

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If your Available Funds is more than your plan cost then you're set.

Did you try the vouchers in the 611 service?

Are your services working?