Unable to make payment

[Johnnyboy]

Hi,  I’m unable to make a payment for my son in his account. When I click on make payment, it won’t allow me to! He’s hiking and has no service. Is there any way I can make payment when I call 611 from my phone

[cellphoneuser1]

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@RavingRaven wrote:

No. Call 1 855 4PUBLIC from your phone and enter your sons 10 digit phone #. Then you can pay by voucher or with the card on file if you know the 4 digit PIN #.

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@Johnnyboy Is it your credit card or your son's credit card in the Public Mobile account?  Even for a family member, a parent can't go into someone elses account without permission or make charges to a family member's credit card.  If you don't have time to go to the store to buy a voucher, Muskbird.com sells real time payments that can be deposited automatically into your son's account but it costs a little extra.

[BKNS27]

@Johnnyboy 

You can login to his account online and have the 2FA code sent to his email.

Once in his account, you can go to Payment tab>Add Funds with Credit Card.

Another option is to call 1-855-4PUBLIC and you will need his security PIN.

Otherwise, wait until he comes home and dial 611 on his phone and make a manual payment with CC, debit or voucher.

[RavingRaven]

No. Call 1 855 4PUBLIC from your phone and enter your sons 10 digit phone #. Then you can pay by voucher or with the card on file if you know the 4 digit PIN #.