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Unable to make payment on suspended account

Koombassi
Model Citizen / Citoyen Modèle

My wife's account has been suspended (forgot to load) and I keep getting and error message when trying to make payment. Error message says "Oops, an error has occurred, try again later". I've tried several times. 
Any wisdom words Community? Thanks. 

4 REPLIES 4

Koombassi
Model Citizen / Citoyen Modèle

@esjliv

Thanks for your suggestions. I noticed the date on my wife's cc had just expired!! That was the problem. Enter new cc data, make payment, et voila!!

esjliv
Mayor / Maire

@Koombassi  

Try clearing your browser's cache, or try a different browser or device. Or, even better, open a tab in incognito mode and access My Account that way.

 

But if using Chrome, best and easiest way, I find, is opening a tab in incognito mode then log in this way.

You can also use a keyboard shortcut to open an Incognito window: 

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press + Shift + n.

gpixel4
Mayor / Maire

@Koombassi 

if there is a registered card on her account you can pay through 611

mrthushanth
Good Citizen / Bon Citoyen

only the agents can fix this . Send a message to cs_agent . Better to go to nearest public mobile and make a reload .