Unable to login to my account and no phone calls

[HM6]

Please help! Suddenly I am unable to make and take calls. Also I can’t login to my account. Thanks 

[popping]

@Anonymous

Thanks you for catching my error and letting me know.

[Anonymous]

Hey @popping, You need to change your macro...  Mod hours go to 7:30 on weekends.

[popping]

@HM6

Do you have access to a phone to call your PM number?

If yes, is your number active?

Is your PM plan renewal date today?

If yes, the cuurent renewal bug is affecting your number.  

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@HM6, for account login reset and general account support, you will need to contact the moderator team.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.   Good luck, hope things will be back to normal soon.