Unable to log in because mixed-service

[aluna]

I am unable to log in to my Public Mobile account because the 2FA (Two-Factor Authentication) code is being sent to my ported number, which is still a landline and cannot receive texts.

[aluna]

Finally, Shaw disconnected my number from their service, so I was able to complete the transfer. I’ve started receiving calls and messages now.

Thanks!

[computergeek541]

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@BKNS27 wrote:

@aluna 

When porting a landline, there are no 2FA code sent to your number but porting will take about 3 days to complete the porting process.

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The 2FA code in question isn't for number porting.  It's for logging into the Public Mobile self serve account. Public Mobile still tries to send a 2FA code for the customer to log in.  it's just that Public Mobile won't be able to have that message delivered.

[BKNS27]

@aluna 

When porting a landline, there are no 2FA code sent to your number but porting will take about 3 days to complete the porting process.

[hTideGnow · Accepted solution]

hi @aluna 

you need to wait for the line port to complete to access My Account.  What are you trying to check now?

If you need porting status update, PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage