Unable to activate eSim

[ChantalCarta]

When I scan the eSim QR Code from my email, it says I’m unable to activate. Please advice

[Handy1]

@ChantalCarta  Yes from trying on chat bot ?? Instead use this drift link to support it wil work 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ChantalCarta]

I was unable to submit a ticket…tried many times. Error 404. 

[softech]

@ChantalCarta 

the 404 error was because you were using Chatbot. Please open ticket by direct message using the link here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

if still have error, please open CS_agent profile by click omg here: @CS_Agent , then click the  Send A Message button and compose the message and send

[ChantalCarta]

Tried 6 times, different times of day, said “error 404.” Thank you for your response! 

[BKNS27]

@ChantalCarta 

What is the make and model of your phone? So we can check to see if it is eSIM compatible.

[Handy1]

@ChantalCarta  You will need to submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437