Unable to Confirm Pin # Via Text

[Mes1]

Hi Community,

I just received a SIM from Public Mobile and was in the process of transferring my phone number.

My old phone number has been disabled from my previous service provider and I haven't received a Confirmation PIN # by text from Public to complete the transfer process on the app.

My old number is temporarily deactivated and the app keeps sending confirmation PIN # to my inaccessible phone number. Can someone help?

Anyway to receive confirmation by email instead? Or use alternate number I provided during sign-up?

-Mes

[BKNS27]

@Mes1 

You need to have an active account with your previous carrier before your number can be ported over to PM. So contact your previous carrier to activate.

Once activated, download the PM app on your phone and activate the new PM SIM and reply to the text from your previous carrier with the old SIM in your phone with YES.

If you don’t want to go to all the trouble. Just activate the SIM and pick a new number PM have available.

[Mes1]

That worked! I didn't re-start my phone after I popped in the sim card

Appreciate the help!

[Handy1 · Accepted solution]

@Mes1  Did you leave old providers sim in the  phone to reply YES to the confirmation text text to port ? You need to and it needs to be active to port number . After successfully porting number to PM it should automatically close old providers account . Have you tried the PM sim card in the phone ?. And rebooted the device to test . If still not working you need contact support to help you 

send  a  private message   To CS_Agent

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