Unable to Call - Only Text

[JeffreyWhyte]

I can no longer receive or make calls. I can only text. This started a month ago any idea why?  

[JeffreyWhyte]

Thank you for replying.  I’ve resorted to using TextNow app for calls and PM for calls for 5 months now but I’m frustrated doing so.  I have an iPhone 11 and using LTE.  

[Dunkman]

@JeffreyWhyte 

Which model phone are you using?  Some customers are having voice calling issues because the phones are not VoLTE compatible with PM network.  Especially in Manitoba where the 3G network is being decommissioned.  

Check the IME on your phone on the following link:

https://www.publicmobile.ca/en/get-help/articles/volte

If not VoLTE compatible, you may need to get a new phone.