Unable to Activate Subscription

[NTHlucky]

I cannot finish the activation of my subscription. I’m on the last step 6/6 and it says subscription not activated, but I already paid. The PM app is now suddenly under maintenance and I can't do anything right now. Chatbot is not useful at all and Im also unable to create a ticket. It's impossible to get a hold of a customer service agent.

[NTHlucky]

OMG. Restarting the phone is THE SOLUTION. I got my subscription activated and esim working now. Thank you so muchhhhh!!!

[hTideGnow · Accepted solution]

hi @NTHlucky 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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