Unable of resubscribe and keeping discount

[elaugusto]

Unable of resubscribe and keeping discount. The discount offered for 3 months is not being showed in my account. Unable to resubscribe before the 3 months discount period ends. No support agent available at the chat.

[DennyCrane]

I'm assuming you mean you're trying to change plans? That 50% promo is not transferrable, so if you change plans you're paying 100% of the current rates. 

[hTideGnow]

hi @elaugusto 

are you trying to resume service and unable to do so?

make a payment here and load the funds for the full plan payment first to resume

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Handy1]

@elaugusto  Is your account suspended and you need to make payment ? if so 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[slusagm]

was that the 50% off for 3 months? so you temporary suspended? you can ask PM and see if they can help

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437