08-21-2023 07:07 PM - last edited on 08-21-2023 10:10 PM by computergeek541
I've tried on my phone, two computers, in Incognito and outside of it, and cannot get the page to open to submit a ticket. I have three referrals, two of which I received the text for two weeks ago, and still nothing showing in my account. I don't know how to actually communicate with Public Mobile at this point to have the issue fixed. Is there any other way to get word to them and get help fixing whatever is wrong on the back end?
Solved! Go to Solution.
08-21-2023 07:16 PM
@TangeloGorilla - it should be apparent to ALL customers how to private message Public Mobile Customer Support.
Go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.
08-21-2023 07:09 PM - edited 08-21-2023 07:11 PM
Sorry, the chatbot/virtual assistant is broken & has been for quite some time! Sorry 😞
You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer Support Agents are available from:
A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.
08-21-2023 07:09 PM
@TangeloGorilla Here’s how
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-21-2023 07:09 PM
The below link will allow you to private message a customer support agent directly in order to get support.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on your mailbox here as that is where your reply will come in.