06-17-2022 09:59 AM
Hello, I am on the $60 Canada-Usa plan and I am currently in the States and I do not have a connection.
No data, text or phone.
Roaming is turned on my phone but nothing works.
Please help!
Solved! Go to Solution.
06-17-2022 10:38 AM
None of PM Plans work outside of Canada.
For US service US add-on is needed.
For additional US data here are add-ons.
U.S. Data Only for 10 day packages
250MB = $10
500MB = $15
1GB = $20
06-17-2022 10:25 AM
@Gabb you got the data roaming already?
if you got it, wait till you used them all, then buy a different one:
Data - US Roaming - 1 GB Data (10-day) - $20.00 (15 Reward points)
HOWEVER, if you plan to use a lot more than 250MB or 1GB, consider buying local data prepaid sim card, it is cheaper and give you more data.
you can try to make calls back to Canada using VoIP app like TextNow.
06-17-2022 10:18 AM
Thank you softech. This works!!!!!!
Is there a way to add more than 250MB data for roaming in the US?
06-17-2022 10:06 AM
@Gabb @Hi are you on the old pre Covid Canada US plan or the current one being offered if it’s the new one that’s for calling to the US from Canada only you need a 10 day roaming addon
06-17-2022 10:04 AM - edited 06-17-2022 10:06 AM
Do you have the current $60 plan? The included US minutes in the plan is for used to call US when you are in Canada. It is not for use when you are in US
What you need instead when you are in US are those US roaming add-ons. There are different kind of roaming options depends on you need, but they are all in 10 days term
https://www.publicmobile.ca/en/on/get-help/articles/us-roaming
here are the available US Roaming add-ons
US Roaming (https://www.publicmobile.ca/en/on/get-help/articles/us-roaming)
Bundle - US Roaming - Talk Text (10-day) - $15.00 (10 Reward points)
Bundle - US Roaming - Talk Text 250 Data (10-day) - $20.00 (15 Reward points)
Data - US Roaming - 1 GB Data (10-day) - $20.00 (15 Reward points)
Data - US Roaming - 250 MB Data (10-day) - $10.00 (5 Reward points)
Data - US Roaming - 500 MB Data (10-day) - $15.00 (10 Reward points)
Text - US Roaming - Unlimited Text (10-day) - $8.00 (5 Reward points)
Talk - US Roaming - Unlimited Talk (10-day) - $8.00 (5 Reward points)