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USa roaming does not work - URGENT- Please help

Gabb
Good Citizen / Bon Citoyen

Hello, I am on the $60 Canada-Usa plan and I am currently in the States and I do not have a connection.

No data, text or phone.

Roaming is turned on my phone but nothing works.

 

Please help!

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Gabb 

Do you have the current $60 plan? The included US minutes  in the plan is  for used to call US when you are in Canada. It is not for use when you are in US


What you need instead when you are in US are those US roaming add-ons. There are different kind of roaming options depends on you need, but they are all in 10 days term

 

 

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

 

here are the available US Roaming add-ons

 

US Roaming (https://www.publicmobile.ca/en/on/get-help/articles/us-roaming)
Bundle - US Roaming - Talk Text (10-day) - $15.00 (10 Reward points)
Bundle - US Roaming - Talk Text 250 Data (10-day) - $20.00 (15 Reward points)
Data - US Roaming - 1 GB Data (10-day) - $20.00 (15 Reward points)
Data - US Roaming - 250 MB Data (10-day) - $10.00 (5 Reward points)
Data - US Roaming - 500 MB Data (10-day) - $15.00 (10 Reward points)
Text - US Roaming - Unlimited Text (10-day) - $8.00 (5 Reward points)
Talk - US Roaming - Unlimited Talk (10-day) - $8.00 (5 Reward points)

View solution in original post

5 REPLIES 5

softech
Mayor / Maire

@Gabb 

Do you have the current $60 plan? The included US minutes  in the plan is  for used to call US when you are in Canada. It is not for use when you are in US


What you need instead when you are in US are those US roaming add-ons. There are different kind of roaming options depends on you need, but they are all in 10 days term

 

 

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

 

here are the available US Roaming add-ons

 

US Roaming (https://www.publicmobile.ca/en/on/get-help/articles/us-roaming)
Bundle - US Roaming - Talk Text (10-day) - $15.00 (10 Reward points)
Bundle - US Roaming - Talk Text 250 Data (10-day) - $20.00 (15 Reward points)
Data - US Roaming - 1 GB Data (10-day) - $20.00 (15 Reward points)
Data - US Roaming - 250 MB Data (10-day) - $10.00 (5 Reward points)
Data - US Roaming - 500 MB Data (10-day) - $15.00 (10 Reward points)
Text - US Roaming - Unlimited Text (10-day) - $8.00 (5 Reward points)
Talk - US Roaming - Unlimited Talk (10-day) - $8.00 (5 Reward points)

MrSpock
Model Citizen / Citoyen Modèle

@Gabb @Hi are you on the old pre Covid Canada US plan or the current one being offered if it’s the new one that’s for calling to the US from Canada only you need a 10 day roaming addon

Gabb
Good Citizen / Bon Citoyen

Thank you softech.  This works!!!!!!

Is there a way to add more than 250MB data for roaming in the US?

 

@Gabb   you got the data roaming already?

 

if you got it, wait till you used them all, then buy a different one:

Data - US Roaming - 1 GB Data (10-day) - $20.00 (15 Reward points)

 

HOWEVER, if you plan to use a lot more than 250MB or 1GB, consider buying local data prepaid sim card, it is cheaper and give you more data.

 

you can try to make calls back to Canada using VoIP app like TextNow.     

Meow
Mayor / Maire

None of PM Plans work outside of Canada.

For US service US add-on is needed.

For additional US data here are add-ons.

U.S. Data Only for 10 day packages

250MB = $10

500MB = $15

1GB = $20