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USA service

RCassidy
Great Neighbour / Super Voisin

My wife and I crossed border - her phone connected with AT&T and she got great service. My phone connected with T Mobile and I have little to no service.  I am unable to receive calls as I only have one bar while my wife has 4 bars.

5 REPLIES 5

That's good @RCassidy 

Data & texting should work.

But does calling?

RCassidy
Great Neighbour / Super Voisin

Thank you so much - put it down to 3G and got 4 bars. 😊

RCassidy
Great Neighbour / Super Voisin

Thanks for the suggestion - I wasn’t able to manually switch as it just indicated no service when I did this 

softech
Oracle
Oracle

@RCassidy different phone model??

but does data work??

if you need callsz try T-Mobile and change network mode to 2G

if you don't need calls as much and need data more, try both AT&T and T-Mobile, connect to LTE or 4G and avoid 5G

HALIMACS
Mayor / Maire

@RCassidy 

Try manually switching your network to AT&T

If that doesn't work, and your phone is NOT VoLTE enabled, you may have to switch it down to 2G if it's capable of that.