USA TEXT pkg

[adamsolly]

Bought the $8 unlimited US TEXT pkg and I can't get or receive texts. Can someone help?

[JL9]

Good point I was thinking of calling even though he just got the text...my bad

[hTideGnow]

HI@JL9   T-Mobile or AT&T don't matter.  You probably thinking T-Mobile still have more 3G network.  But text can  transmitted via 3G and LTE, so the tear down of 3G doesn't matter 

[JL9]

It is a 2 step process once you confirm the add on purchase check the networks, T-Mobile may be more reliable

[esjliv]

@adamsolly  - if you need to use iMessage or Chat Features (both which require DATA to work), you will need to also purchase a data Roaming addon.

Or, if this is a connect to the network issue, restart your phone or perform a reset of the device's network settings.

[hTideGnow]

HI @adamsolly  did you manually select AT&T or T-Mobile?

and you sure you have the Roaming text bought?  Some people just loaded the fund and unaware they have to go back and back.    Please check your Plan details page

[Meow]

What phone do you have? Did you connect to AT&T or T-mobile?

You don't need to purchase US roaming text add-on to receive incoming texts while in US.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

[computergeek541]

Check that iMessage or RCS is disabled as those need an internet connection. Also, enable the SMS option.