12-14-2018 12:42 PM - edited 01-05-2022 02:48 AM
Hi @Moderator_Team,
I'm a Freedom Mobile customer that frequently travels to the US interested in switching to this $50 plan https://www.publicmobile.ca/en/bc/plans/100GB-Bonus-50for8GB-3Gspeed which includes -
Do I need to purchase a US roaming addon for when I go to the US?
Where can I find the details of the US roaming addon - amount of minutes and data
Thanks in advance
Solved! Go to Solution.
05-06-2019 04:36 PM - edited 05-06-2019 04:37 PM
@rpl wrote:So to get this right, the $50 plan advertised as: "UNLIMITED Talk Canada & US" doesn't actually include US roaming? And the add-on is only good for 10 days at a time? I was thinking of switching over from Fido and Roam Mobility in the winter but there's no way I would do 10 days at a time for 5 months as a snowbird. Or I'm I reading this wrong? thx.
None of the plans include roaming. To use your service in the U.S., you must purchase a separate roaming add-on. You're right that they last for 10 days at a time.
05-06-2019 02:11 PM
So to get this right, the $50 plan advertised as: "UNLIMITED Talk Canada & US" doesn't actually include US roaming? And the add-on is only good for 10 days at a time? I was thinking of switching over from Fido and Roam Mobility in the winter but there's no way I would do 10 days at a time for 5 months as a snowbird. Or I'm I reading this wrong? thx.
12-14-2018 03:14 PM
@stonechucker wrote:@thrashertm, not really. No service in my home, nor my workplace. That's not serviceable.
Same with me. They don't even have a network in the province of Quebec. That's why I went with a reliable nationwide network. PM may not have some of the things freedom customers are used to but PM sure does help you get bill down. The same $50 from origional post it my exact plan. With all the rewards that plan is now $28
12-14-2018 01:31 PM
@thrashertm, not really. No service in my home, nor my workplace. That's not serviceable.
12-14-2018 01:22 PM
Freedom's network isn't great, but it's serviceable enough.
12-14-2018 12:56 PM
@thrashertm wrote:Thanks. If I'm going to the US do I need this addon even with the $50 plan that includes unlimited US talk and text?
U.S. Talk, Text and Data Bundle
The plan minutes are for any calls IN Canada. You will need a roaming add-on if you are in the US. (No roaming for any other countries.)
The same way Freedom doesn't work for many of us (network?!?) Public Mobile isn't the silver bullet for everyone.
12-14-2018 12:55 PM
Thanks. @CS_Agent I am not going to swtich from Freedom Mobile. I wish you had a monthly plan that included roaming to the US.
12-14-2018 12:53 PM
@thrashertm wrote:Hi @Moderator_Team,
I'm a Freedom Mobile customer that frequently travels to the US interested in switching to this $50 plan https://www.publicmobile.ca/en/bc/plans/100GB-Bonus-50for8GB-3Gspeed which includes -
- 8 GB + 4.5 GB Bonus Data⁴ at 3G speed
- UNLIMITED Talk Canada & US
- UNLIMITED International Textand Picture Messaging
Do I need to purchase a US roaming addon for when I go to the US?
Where can I find the details of the US roaming addon - amount of minutes and data
Thanks in advance
No US roaming is not included. The plan is for calls that originate in Canada and when you travel to the US you would need to purchase the Roaming addon. They are listed in the addon section of the plan page if you want to check them out. They are 10 days in length and price varies on what you are looking for. I get the unlimited talk text and 250 mb of data for $20 when I go.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-14-2018 12:51 PM
@thrashertm wrote:Thanks. If I'm going to the US do I need this addon even with the $50 plan that includes unlimited US talk and text?
U.S. Talk, Text and Data Bundle
The plan only works while you're in Canada. You need roaming to have your phone and number in the states.
You can stack the data-only roaming add-on if you need more data.
12-14-2018 12:49 PM
Thanks. If I'm going to the US do I need this addon even with the $50 plan that includes unlimited US talk and text?
U.S. Talk, Text and Data Bundle
12-14-2018 12:46 PM
@thrashertm wrote:Hi @Moderator_Team,
I'm a Freedom Mobile customer that frequently travels to the US interested in switching to this $50 plan https://www.publicmobile.ca/en/bc/plans/100GB-Bonus-50for8GB-3Gspeed which includes -
- 8 GB + 4.5 GB Bonus Data⁴ at 3G speed
- UNLIMITED Talk Canada & US
- UNLIMITED International Textand Picture Messaging
Do I need to purchase a US roaming addon for when I go to the US?
Where can I find the details of the US roaming addon - amount of minutes and data
Thanks in advance
Yes.
Up top there's a link called Plans. Scroll down to Add-ons. Click on the arrow to open it and you'll see all the add-ons.