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US data

Mackenzieb33
Great Neighbour / Super Voisin

I have unlimited talk and text in Canada as well as the US, does the 10gb that is on the plan also work in the US? Or do I have to buy an add on for international data? 

8 REPLIES 8

I saw that in your 2nd post @ShawnC13  (around the same time I posted).

 

Clearer now.  👍

esjliv
Mayor / Maire

@Mackenzieb33 - current in market plans are for use only whilst you are in Canada with Public Mobile.

 

Services are available in USA, but require an active public mobile plan with US Roaming Addons for services to work.

See Get Help Article on Roaming here: https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

 

Your Roaming Addons can be found in your Self Serve account here: 

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=Redi...

 


@HALIMACS wrote:

Huh @ShawnC13 

 

There's a 10GB plan that has a US data component?

 

Wasn't that an older offering from 2-3 years ago?


@HALIMACS yes that is what my second post was for to try and find out how long they have had the plan and if it was 8GB +2GB bonus.  I should have asked that first

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Huh @ShawnC13 

 

There's a 10GB plan that has a US data component?

 

Wasn't that an older offering from 2-3 years ago?

ShawnC13
Oracle
Oracle

I should have asked if your 10GB with the bonus data or is that the regular plan data?  The Canada US plan I think was 8GB and a bonus 2 GB.  How long have you had the plan?

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

hTideGnow
Mayor / Maire

 Hi   @Mackenzieb33   are you on the current $50 plan?   The data in that plan is to be used in Canada only.

 

Your Canada and US calling are only to be used to call FROM Canada and cannot be used when you are in US

 

if you want your service in US, you will need to buy US Roaming , talk text or Data depends on your need

 

But, you will be better to buy local US data.  For call, use VoIP app like TextNow for free calling to Canada and US.  

ShawnC13
Oracle
Oracle

@Mackenzieb33, I believe it was 2GB of that plan that was available for use in the US

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

AE_Collector
Mayor / Maire

No the Data won’t work in the USA but you don’t have unlimited talk or text while in the US either. The US component included in your plan is just calling FROM Canada to the USA. You will need to purchase the 10 day US roaming add-on just before heading to the US to use your phone there..

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