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03-19-2022
10:05 PM
- last edited on
03-19-2022
10:46 PM
by
computergeek541
I have unlimited talk and text in Canada as well as the US, does the 10gb that is on the plan also work in the US? Or do I have to buy an add on for international data?
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03-19-2022 10:25 PM
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03-19-2022 10:25 PM
@Mackenzieb33 - current in market plans are for use only whilst you are in Canada with Public Mobile.
Services are available in USA, but require an active public mobile plan with US Roaming Addons for services to work.
See Get Help Article on Roaming here: https://www.publicmobile.ca/en/on/get-help/articles/us-roaming
Your Roaming Addons can be found in your Self Serve account here:
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03-19-2022 10:23 PM
@HALIMACS wrote:Huh @ShawnC13
There's a 10GB plan that has a US data component?
Wasn't that an older offering from 2-3 years ago?
@HALIMACS yes that is what my second post was for to try and find out how long they have had the plan and if it was 8GB +2GB bonus. I should have asked that first
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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03-19-2022 10:21 PM
Huh @ShawnC13
There's a 10GB plan that has a US data component?
Wasn't that an older offering from 2-3 years ago?
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03-19-2022 10:21 PM
I should have asked if your 10GB with the bonus data or is that the regular plan data? The Canada US plan I think was 8GB and a bonus 2 GB. How long have you had the plan?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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03-19-2022 10:21 PM
Hi @Mackenzieb33 are you on the current $50 plan? The data in that plan is to be used in Canada only.
Your Canada and US calling are only to be used to call FROM Canada and cannot be used when you are in US
if you want your service in US, you will need to buy US Roaming , talk text or Data depends on your need
But, you will be better to buy local US data. For call, use VoIP app like TextNow for free calling to Canada and US.
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03-19-2022 10:12 PM
@Mackenzieb33, I believe it was 2GB of that plan that was available for use in the US
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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03-19-2022 10:11 PM - edited 03-19-2022 10:12 PM
No the Data won’t work in the USA but you don’t have unlimited talk or text while in the US either. The US component included in your plan is just calling FROM Canada to the USA. You will need to purchase the 10 day US roaming add-on just before heading to the US to use your phone there..
