yesterday
I bought a plan that says "50GB Data within Canada and the US at 5G Speed" specifically for travel to the U.S. When I crossed the border, I didn't have any useful connectivity.
I have an iPhone 14 Pro and I checked my settings to make sure that data roaming was enabled but my phone showed SOS access only the entire time I was in the states.
What should I try or should I just switch to another provider?
an hour ago
Did you recieve any texts from Public Mobile when you crossed the border? You should have recieved a text that you are Roaming. I don't think the "SOS" is normal even without a roaming plan or add on. If possible next time you are in the US test your Sim card in another phone and/or bring a back up phone.
I would also contact customer support to inform Public Mobile of your lack of connectivity so if it occurs again after trying all of the troubleshooting tips you have a proof that it's a continuous issue with your service if you decide to seek redress.
4 hours ago
Also enable VoLTE for calling in the US.
5 hours ago
Thanks for the link. I'm not in the US and, unfortunately, couldn't access any troubleshooting information on my last trip because I didn't have data. I'll try the manually selecting a network the next time I cross the border to see how that works.
5 hours ago
You are right. It should have worked properly. Are you in the United States right now? Public mobile uses AT&T and T mobile as their carriers. Supposedly, Verizon also should work now.
Here is some more troubleshooting advice:
https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting