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US data, text, and calls don't work with US & Canada plan?

whatthedeuce
Great Neighbour / Super Voisin

I bought a plan that says "50GB Data within Canada and the US at 5G Speed" specifically for travel to the U.S. When I crossed the border, I didn't have any useful connectivity.

I have an iPhone 14 Pro and I checked my settings to make sure that data roaming was enabled but my phone showed SOS access only the entire time I was in the states.

What should I try or should I just switch to another provider?

4 REPLIES 4

RavingRaven
Model Citizen / Citoyen Modèle

@whatthedeuce 

Did you recieve any texts from Public Mobile when you crossed the border? You should have recieved a text that you are Roaming. I don't think the "SOS" is normal  even without a roaming plan or add on. If possible next time you are in the US test your Sim card in another phone and/or bring a back up phone.

I would also contact customer support to inform Public Mobile of your lack of connectivity so if it occurs again after trying all of the troubleshooting tips you have a proof that it's a continuous issue with your service if you decide to seek redress.

@whatthedeuce 

Also enable VoLTE for calling in the US.

whatthedeuce
Great Neighbour / Super Voisin

Thanks for the link. I'm not in the US and, unfortunately, couldn't access any troubleshooting information on my last trip because I didn't have data. I'll try the manually selecting a network the next time I cross the border to see how that works.

Dunkman
Oracle
Oracle

@whatthedeuce 

You are right.  It should have worked properly.  Are you in the United States right now? Public mobile uses AT&T and T mobile as their carriers.  Supposedly, Verizon also should work now. 

Here is some more troubleshooting advice:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

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