US Romaing

[dayauob]

Is there a way to reach a public moblile customer's service agent? I am trying to buy a US roaming add-on for 10 days that costs $20. I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account. Thanks.

[will13am]

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@srlawren wrote:

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@will13am wrote:

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@srlawren wrote:

@will13am the two-step didn't appear to be the problem so I decided against linking it.

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When I saw funds in the account mentioned, the first thing that comes to mind is step 2 was not completed. 

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@will13am it sounded like they were trying to do step 2 and it wasn't working.  The key phrase was "I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account."

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Exactly!  I thought if the second step is done correctly in accordance with the illustrations, the $22 should be sufficient to make the purchase and the system should not throw a hissy fit. 

[srlawren]

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@will13am wrote:

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@srlawren wrote:

@will13am the two-step didn't appear to be the problem so I decided against linking it.

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When I saw funds in the account mentioned, the first thing that comes to mind is step 2 was not completed. 

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@will13am it sounded like they were trying to do step 2 and it wasn't working.  The key phrase was "I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account."

[will13am]

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@srlawren wrote:

@will13am the two-step didn't appear to be the problem so I decided against linking it.

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When I saw funds in the account mentioned, the first thing that comes to mind is step 2 was not completed. 

[srlawren]

@will13am the two-step didn't appear to be the problem so I decided against linking it.

[will13am]

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@srlawren wrote:

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@dayauob wrote:

Is there a way to reach a public moblile customer's service agent? I am trying to buy a US roaming add-on for 10 days that costs $20. I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account. Thanks.

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The way to get help is to private message the moderator team, as described in this article: How to Get Help.  Unfortunately, the turnaround time these days seems to be upward of 2-3 days, which is probably not going to work for you.

Could you post a screen shot of what you're seeing?  Please black out any personal info that might otherwise be visible (account number, phone number)

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I am surprised you didn't link this post so OP can check the two step process. 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

[krazykiwi]

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@srlawren wrote:

@dayauob it starts immediately.  Today is day 1.  Your add-ons will expire at midnight (Eastern time) at the end of Dec 29th.

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I would like to add that you need to wait until the current add-on expires prior to purchasing another of the exact same add-on.

[srlawren]

@dayauob it starts immediately.  Today is day 1.  Your add-ons will expire at midnight (Eastern time) at the end of Dec 29th.

[dayauob]

Thanks for your reply. I just checked my account and i saw that the add-on was applied. I want to know if the 10 days start counting from the moment i bought the add-on or from the day i will cross the border and start using it. Thanks.

[stonechucker]

@dayauob, if you're in the US, the 1-855-4PUBLIC number is available to assist in adding the US roaming add-ons.  When I crossed the border last year for part of a day, I got the SMS from Public telling me I could call that number.

[MoreYummy]

Since there is an error and you have sufficient fund, only @CS_Agent can fix that.

Unless you are doing something wrong. 

[smp99]

No customer service agent. Not gonna happen

When you say you hve $22 in your account I assume you are referring to Available Funds at the top of self serve, and not your various credits due (Auto-pay, referrals etc)

You could try adding more funds

But if nothing works 

To resolve this issue you will need to send a private message to the moderator team. They are available 7 days/week but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem. 

[srlawren]

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@dayauob wrote:

Is there a way to reach a public moblile customer's service agent? I am trying to buy a US roaming add-on for 10 days that costs $20. I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account. Thanks.

---

The way to get help is to private message the moderator team, as described in this article: How to Get Help.  Unfortunately, the turnaround time these days seems to be upward of 2-3 days, which is probably not going to work for you.

Could you post a screen shot of what you're seeing?  Please black out any personal info that might otherwise be visible (account number, phone number)