11-07-2022 08:30 AM
I purchased additional talk/text roaming after my first purchase expired. The second purchase does not appear to have been added/activators as I cannot call or text. Simon is not responding with a follow up chat. Help!!!
Solved! Go to Solution.
11-07-2022 08:33 AM - edited 11-07-2022 08:33 AM
@Skookumchuk did you re-buy the same addon? did you wait 24 hours after the first one expired before buying the same one?
Yes, it is a bit trouble with re-purchase of the same add-on. You might want to open ticket with PM Support and have them to check
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there