US Roaming add-on

[Roop1]

Can a moderator please reach out to me? 

I was supposed to go to the USA, on business, last Tuesday, but my trip got cancelled.  I purchased the Roaming feature with Talk/text/data. But it wasn't used. Can a credit be applied for the unused feature?

[Roop1]

Thank you.  I am new to PM and wasn't certain how to contact the MOD team to explain the situation.  Your answer was very helpful.

[ShawnC13]

@srlawren, totally get that it is an addon that wasn't used.  I would think the company should cover the cost of the addon as the trip was cancelled. 

If I get my propane tank filled for a big BBQ that is supposed to happen but it rains and gets cancelled I can't get a refund for the propane.  Yes I know it is a little different because it is a good that doesn't expire and I can use it in the future. 

I am just saying that PM isn't required to do anything they fulfilled their obligation in the deal.  Out of good will they may do something and that is why I mentioned messaging the moderators.

[srlawren · Accepted solution]

@ShawnC13 they're not asking for a partial refund for only using some of the days, they're asking for a complete refund as they didn't end up using it at all.

@Roop1 as Shawn noted, the general approach with a pre-paid provider like Public Mobile is no refunds; however, you may want to reach out with a polite request via private message to ask if it's possible to get the cost credited to your account (toward your next renewal or add-on purchase).  This would be an exception, but might be possible as a good-will gesture.  If you'd like to do so, here's all the details:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages

[ShawnC13]

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@Roop1 wrote:

Can a moderator please reach out to me? 

I was supposed to go to the USA, on business, last Tuesday, but my trip got cancelled.  I purchased the Roaming feature with Talk/text/data. But it wasn't used. Can a credit be applied for the unused feature?

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I doubt you will get a refund/credit for this.  It is a prepaid service and PM supplied you with a service you required, it is not PM's issue that your trip was cancelled.  I only go for a 2 or 3 day trip I am not asking for 70-80% of the addon as a credit because I didn't use it.  I would be asking your company to cover the cost of this add-on.

For account issues if you wish to carry this on and get an answer from a MOD you must send them a private message.  Response time is currently around 48 hours though.