US ADD_on

[juansegovia]

I  added the US roaming addon for 10 days of data/talk/text. It worked fine for the 10 days. Then I had to add the same addon for an additional 10 days for 20$ but it added data only instead and no text or talk. I needed the text and talk so I had to add 15% us roaming addon . When it did it took out the roaming Data and left me with only us roaming talk and text. I think a refund is in order.

[Anonymous]

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@juansegovia wrote:

I  added the US roaming addon for 10 days of data/talk/text. It worked fine for the 10 days. Then I had to add the same addon for an additional 10 days for 20$ but it added data only instead and no text or talk. I needed the text and talk so I had to add 15% us roaming addon . When it did it took out the roaming Data and left me with only us roaming talk and text. I think a refund is in order.

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Would you be able to post a screenshot of your overview page showing the add-ons area? Blank out personal info of course.

Restart the phone maybe for good measure.

iirc there are issues around renewing these roaming add-ons either on the last day or the one day after. I wonder if you got caught up somewhere in there.

[Alex888 · Accepted solution]

@juansegovia US addons are only for 10 days at a time and buying multiple US addons can cause bugs. You will need to contact a moderator, you can send them a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lieux]

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@juansegovia wrote:

I  added the US roaming addon for 10 days of data/talk/text. It worked fine for the 10 days. Then I had to add the same addon for an additional 10 days for 20$ but it added data only instead and no text or talk. I needed the text and talk so I had to add 15% us roaming addon . When it did it took out the roaming Data and left me with only us roaming talk and text. I think a refund is in order.

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You can write a message to the moderator for that..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain your problem. Waiting time is few hours to 2 days..be patient..

[cavemantoronto]

Customers in threads can't give refunds.  Since the add on didn't work, you would need to ask moderator_team.