URGENT: SIM Card Delivery Status

[Malikwu]

Hi Customer Support,

I recently subscribed to your new plan and ported my number from Fido. However, I have yet to receive my new SIM card.

Could you please check the shipping status for me and let me know when I can expect to receive it?

[Moses_B]

@Malikwu In case you still need assistance, we have sent a private message, please double-check your community inbox

[Meow]

Delivery of SIM are done by Canada post with no tracing number. Sometimes it takes 2-3 weeks to receive SIM by mail. If you can find SIM at retail store, get it and if and when you receive ordered one keep it as spare.