Subject: Urgent – Incoming Calls and Text Messages Not Working After Porting from Fido
Hello,
I am experiencing the exact same issue described above and would like to request urgent assistance.
I ported my number from Fido to Public Mobile, and the payment was completed successfully.
However, in my case:
Outgoing calls are working
Incoming calls are NOT working
Text messages cannot be sent or received
When I received the confirmation text message from Fido, I replied “Yes” to approve the number transfer.
I have contacted support multiple times and attempted to use the chatbot many times, but I have not yet received any response from Public Mobile.
Fido has confirmed that the issue is on Public Mobile’s side and advised me to ask Public Mobile to re-submit the port request or create a new request.
At this time, my phone is not fully functional, which is causing significant inconvenience in my daily life.
I kindly ask that you please review my number porting status urgently and re-submit the request if necessary.
Thank you very much for your prompt attention to this matter. I look forward to your quick response.
Kind regards,
