Trying to contact a moderator

[Teagan]

I'm trying to port my Koodo number and have chatted with SIMon to reach a moderator who can help me. I filled out all of the information to submit my ticket, but cannot press submit (it's grayed out). How do I know if my ticket was submitted? Is there any way to contact a moderator directly?

[esjliv · Accepted solution]

Hi @Teagan ,

Porting from Koodo:

If your switching from Koodo postpaid your can port-in your number during sim activation. Just have your Koodo account number, name on the Koodo account and Koodo number ready and enter it when choosing your number.

If it's Koodo prepaid then you need to click this link and type in “port request” to be put in touch with a Moderator. Include the Koodo info above.

To contact the Moderator_Team, there are two ways to reach them #2 would be your other option since you are unsure with SIMon.

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BeachNBeer]

Send a message to them via private message. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437