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Trying to Activate PM Service

islander5309
Great Neighbour / Super Voisin

Hi, I'm just in the process of switching from Koodo to PM. I thought I had done everything right, but app has reached step 6 of 6 and it says subscription not activated. I put in my IMEI to activate esim in a previous step and that's as far as I got. Is there anyone who can help? I have to port my number from Koodo and would like to have this resolved as soon as possible. 

2 REPLIES 2

islander5309
Great Neighbour / Super Voisin

Thank you, I just submitted a ticket. 

hTideGnow
Mayor / Maire

hi @islander5309 

so, it has activation failed error?

please submit a ticket with CS agent for help 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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