Troubleshooting issue

[Sar123]

Hlo,

I used my voucher to activate my phone service on my mobile number enter the pin after calling *611 but it said we can't proceed your request please contact the selfservice.publicmobile.ca in community services please help if anyone know and email the solution there or on xxxxxxxxxxx

[hTideGnow]

HI @Sar123 

When did you buy the voucher?  Vouchers from some stores has to wait 24 hours before it can be used.  Did you got it for over 24 hours? IF not, you need to wait

But if you need it now or it has been over 24 hours, please submit a ticket with CS agent

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Sar123  

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

 Add some vouchers take 24 hours to be usable after purchase and also remove your personal info this is a public forum