Trouble using promo code

[molo]

I activated a sim today, and was unable to add the 12MONTHS12GB promo code - has anyone else had trouble ?

[softech]

@CodyGrimsley   12months12gb is ONLY for new activation, not for existing customers

So, the best plan now is $40 for 15 GB.  Although it looks like not as good as 5GB+12GB extra, but the 12GB extra is for 12 months anyway (of course, you cannot use it), this 15GB deal is "forever", so it is better in that sense

[CodyGrimsley]

Im trying to change my plan today. Ive been trying to select the $40/month with 5GB and trying to apply the 12MONTHS12GB promo code. However it says it is not a valid promo code. Has anyone got a fix for this?

[darlicious]

@molo 

If you chose the $40/5gb plan contact cu0stomer support to add the promocode to your account. You may also want to schedule a plan change on next renewal to the $40/15gb plan. Once your plan changes you will lose the promotional 12gb of data but the $40/15gb plan has no expiry vs the promocode 12MONTHS12GB which expires after 12 months.

[dust2dust]

Did you sign up for a plan >=$40? You also can't actually apply it to the 15gb plan.

[JK8]

@molo 

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