Trouble logging in

[sojl]

Hello,

I am unable to login to my account since I first made it in august 

It just shows a blank white screen with the message  “forbidden AI” 

I received a text message saying public mobile has not received my payment this month even though it is supposed to be automatically taken out of my account like usual. I can’t login to my account to pay manually

How do I fix this? Thank you

[BKNS27]

@sojl 

Clear tge cache on your browser and try login again.

Or you can try login on the PM app.

[hTideGnow]

hi @sojl 

quickest way to get payment into your account first is to  buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or 1855-4PUBLIC

for your account login problem, you  need to ask support agent to help.  Please message them here

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437