Tried to switch to $40 plan

[Dee]

I tried to switch to 40 plan from my existing plan but because it only took $120 It didnt go through. Now I cannot get back into My Account (message about not connecting but can access Activate link no problem) to add the $14 And add the special plan. Help!

[NDesai]

@Dee Looks like its trying to renew your old plan and not recognizing you made a change.

Send private message to one of staff members with info posted here: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Dee]

Okay now that I have actually investigated into this more. My actual bank account shows $135.60 taken by Public Mobile from my bank on Nov 14 and my Public Mobile account is Suspended for lack of funds? My old plan was $135 but before my renewal date on Nov 15 I changed to the 90/$120day Fall Promo. Is there Anyone right now that can help get me going again?

[Dee]

Hi sorry about sounding confused. I am. Before my renewal date I selected the new promo plan for 90/$120. And added $120.Prior to this I was on 90/$135 plan. On my renwal date a text message appeared on my phone that I didnt have enough funds and I am suspended. But a payment history shows $120 on Nov 13?

[Dee]

How much $ is the total cost for the promo plan including tax? $120? It shows my payment was received on Nov 13 of $120 and my Community Reward of $1 was applied on Nov15.. My old plan was $135 so the account is now suspended and balance shows zero. (a different phone number appears in the top left corner also). So confused.

[NDesai]

Why can't you login to your self-serve account? Why are you trying to add $14?

Did you manually add $120 or it Auto charged from your cc?