06-16-2020 12:03 PM - edited 01-05-2022 11:43 AM
Hey guys,
I activated a sim, and the portal had an error and now my sim card is not valid, but my account was not created.
What can I do abut this?
06-16-2020 12:52 PM
@Staliger wrote:@customer2 Clear your cache and cookies first. Wait for an hour and try again using incognito mode for your browser.
@customer2 Clear your cache and cookies first. Wait for an hour and try again using incognito mode for your browser.
And enter your SIM card with no spaces at the start, within, or at the end and triple check your entry.
06-16-2020 12:21 PM - edited 06-16-2020 12:22 PM
@customer2 off your credit card was charged, try installing the SIM to see if you have any service
contact customer support here to fix your account login
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
06-16-2020 12:10 PM
@customer2 , you will need to wait about an hour for the session lock to clear to retry the activation. As already mentioned, confirm that your payment card has not been charged already on the first attempt.
06-16-2020 12:06 PM - edited 06-16-2020 01:46 PM
Check to make sure your credit card was not charged. Try using a different browser and incognito mode. Clear your cache and cookies then reboot.
