I’ve been trying to port my husband phone number from Bell prepaid to PM. I got contact number from this forum(Thank you). So I called today all day.
but now my phone number is his old number(Bell) and my original number is gone.
I talked at 10 agents between PM and Bell for transfer his number today. But end up his number is new number(because I gave up transfer his number from Bell to PM) and mine PM number is gone, my number is his old number(supposed to transfer his phone)
I was calling with my phone to all agents, that’s why someone transferred his number to my PM phone number?
I hope I can get back my original number and if it’s possible his old Bell number which is my new number goes to his phone.
His bell account is closed. I put back his Bell sim, it says no service. And check his Bell account and it’s closed.
His phone belongs to PM now and mine is still PM.
also I’ve tried to login in his PM account but it asks notifications but this notification goes to text which is his old Bell number which is my current PM phone number. so can’t get in his account.
it’s very confusing explaining here.
I know my all account information because I can log in mine but we doesn’t know his account number because can’t log in.
we got his email from PM about Public Mobile subscription is active.
Please someone give me advice.
Thank you for advance
