@Vinchenzo50 wrote:
How do I transfer my old phone number from Koodo to Public Mobile?? It would not let me do it when I set up a Public Mobile account. I had to choose a new phone number, which I don't want.
If it was Koodo post-paid then you can go into the self-serve and change your number.
If it was Koodo pre-paid then you need to contact the mods here.
Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.
