Transferring old Public mobile number to the new SIM

[kdkhanna1]

Hi

I lost my old SIM and it has been more than 4 months since I last used it. I bought a new SIM today. Can I transfer the old number to the new SIM? 

I can share SIM number, phone number and any other details if you want.

Appreciate any help.

Thanks

KD

[Dogbert]

The SIM card is deactivated after 90-days and PM will not re-activate it.  It's not impossible, but it's not done.

PM is most likely using a 90-day return to pool for the phone number; thus, for the 90-day deactivation period.

To get your phone number back:

- get another SIM ASAP and try to search for your number back upon activation

- if not available; try calling it and see if it's been re-assigned

- if not, try sending a private message to see if someone internally can help you out

- if yes, explain the situation to the other person on the line your situation and see if you can work out a deal to get it back (I've known someone to purchase a lost business number back for $100.)

Good Luck!

[Lieux]

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@mimmo wrote:

@Lieux  much depends when the plan expired.  The sim was lost 120 days ago but when did the plan expire? Or was it on autopay and still active? Or If it was put into lost stolen mode when it was lost then 90 days start from then.   

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Thanks for the clarification!

[mimmo]

@Lieux  much depends when the plan expired.  The sim was lost 120 days ago but when did the plan expire? Or was it on autopay and still active? Or If it was put into lost stolen mode when it was lost then 90 days start from then.   

[Lieux]

@kdkhanna1 I am curious let us know please if it was possible for you to reactivate your number after 4 months. Thanks.

[SD08 · Accepted solution]

@kdkhanna1 

If you are able to log into your self-serve account at all, chances are it can be reactivated. If you are fine with the last plan you had, then top up the account with the required amount and it should reactivate. Then you would go to Plan & Add-ons -> Change SIM Card.  (But that's only necessary if you no longer have your previous SIM.)

If you can't login with your old username and password, then your account is gone and you'd have to start a new account with a new number at the activation page.

[Metal1967]

@kdkhanna1 

After 90 days the account is closed and you lose the phone number.