@manostrand
the error " Invaid Phone Number - Please enter a valid Canadian phone number" is usually because
- The number cannot be ported into Public Mobile/Telus network due to some technical limitations
- you are trying to port in from Koodo prepaid
- or you have attempted activation once and saw some error and you decided to re-attempt to activate a second time. But the early activation attempt was holding up the porting request
To confirm if the number can be ported into Public Mobile/Telus network: please provide us the area code and the next 3 digits of the phone number and we can check
If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.
if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attempt. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
