08-06-2024
03:01 PM
- last edited on
08-06-2024
03:10 PM
by
computergeek541
Hi,
Can I get help transfer my number from the old phone to the new one? I have attempted several times but it showed “failed, need to contact public mobile”.
Thanks,
Hoang
08-06-2024 09:54 PM
@HoangD Yes absolutely, once you have physical sim in hand log into your account profile page and sim swap the number like this
SIM SWAPPING profile tabs
If for what ever reason you can’t log in get support to do it for you
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-06-2024 09:51 PM
Thank you for replying!
Is it possible to transfer an eSim to a physical SIM card?
08-06-2024 03:07 PM
hi @HoangD what have you done for the transfer? and from what phone to what phone (brand?)
usually with physical sim card, you don't need to do anything, just move it over and it should work
if it does not work, with the sim card on the new phone, try Reset All networks and check
if it does not work, any other error message like asking for a PUK?
08-06-2024 03:02 PM - edited 08-06-2024 03:03 PM
@HoangD If you have physical SIM card in old phone simply take it out and put it in the new phone and reboot the device . If you have eSIM then with new phone log into your account and you have to rebuy a new eSIM . That’s it and you will keep same phone number and plan
but to contact support should you need to here’s the direct link @HoangD
send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437