@Cabogal wrote:
I have done everything that I was asked to do to transfer number from old provider but they have not sent me a code I have been waiting 15 hours. I must be doing something wrong I need help
Hey @Cabogal
Sounds like your porting request didn’t work.
There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums. Since @Sansan already sent it to you, I won't send you a redundant message. Check this link for his message.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Alternatively, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
