Transferring number and now it's gone

[Cassandra88]

Tried to buy an esim. Went through the whole process of transferring. Money taken out of bank account. Received an error 404 and now I can't access my phone number and am worried that I lost it 

[Phil_Adelphus]

@Cassandra88   You can contact customer service for assistance by sending a private message to an agent from here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You will need to come back to the community to check your private  messages for a reply periodically. 

[Cassandra88]

That’s how I did it to begin with. I went through the process on the app to transfer my number onto public mobile using eSIM - after entire process complete, including confirmation email, I got a message saying eSIM could not be activated. I think I may have accidentally deleted the unable to activate eSIM and I don’t want to lose my number.

[Cassandra88]

That’s how I did it to begin with

[Chalupa_Batman]

Hi @Cassandra88 

Please download the PM app and continue to sign up from there. This site is buggy for sign ups. Trust me, it will work. Download, sign in and go from there.