a week ago
Hello, I want to transfer my esim to new phone but i am not getting OTP because my other phone is out of the country, i need new QR code
a week ago - last edited a week ago
You will need to get a new eSIM using the PM app on the new phone.
if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail (for Voicemail, call yourself from another phone, Press * at the VM greetings and enter VM PIN)
If you still cannot get the code, you will need to engage PM CS agent by direct message. They will be able to send you a new eSIM QR xode. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
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