Transferring in

[LiviaH]

How long does it usually take to have a cellphone number transferred in to PM? Virgin Plus has transferred my number out. I am not getting any text messages or phone calls at my usual phone number though. I am worried. Thank you! 

[LiviaH]

I opened a "ticket" with tech support. The agents were helpful even though it took 3 days over a day and half to resolve it. If you have not, I recommend sending them a message under "Support" on the PM app. I hope your issue would be resolved soon! 

[LiviaH]

Thank you for your reply! 

I reached out to tech support and got it resolved now. I was concerned as Virgin had confirmed they completed the transfer. 

Cheers 

[Emmmma]

My experience was that within an hour my SIM and phone number had been changed. I was able to use my phone quickly, anything over 12 hours would be cause for concern. Are you able to confirm that Virgin has done everything on their end? 

[computergeek541 · Accepted solution]

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@Savysavage wrote:

My daughter is having the same issue. It’s been two days and still not fixed. Not a fan of chat, would be nice to talk to someone.

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The chatbot needs to be used to open a ticket.  Typing in "customer support agent" in the chatbot will accomplish that.

[Savysavage]

My daughter is having the same issue. It’s been two days and still not fixed. Not a fan of chat, would be nice to talk to someone.

[will13am]

@LiviaH , I would say inside of 1 hour is sufficient for a number transfer.  Did you receive a confirmation text on you Virgin service and did you respond within 90 minutes?  If so, I would suggest keeping the Virgin SIM card in the phone until the service disconnects.  That will signify a completed transfer.