5 hours ago - last edited 4 hours ago by computergeek541
How long does it usually take to have a cellphone number transferred in to PM? Virgin Plus has transferred my number out. I am not getting any text messages or phone calls at my usual phone number though. I am worried. Thank you!
4 hours ago
My experience was that within an hour my SIM and phone number had been changed. I was able to use my phone quickly, anything over 12 hours would be cause for concern. Are you able to confirm that Virgin has done everything on their end?
4 hours ago
@Savysavage wrote:My daughter is having the same issue. It’s been two days and still not fixed. Not a fan of chat, would be nice to talk to someone.
The chatbot needs to be used to open a ticket. Typing in "customer support agent" in the chatbot will accomplish that.
4 hours ago
My daughter is having the same issue. It’s been two days and still not fixed. Not a fan of chat, would be nice to talk to someone.
5 hours ago
@LiviaH , I would say inside of 1 hour is sufficient for a number transfer. Did you receive a confirmation text on you Virgin service and did you respond within 90 minutes? If so, I would suggest keeping the Virgin SIM card in the phone until the service disconnects. That will signify a completed transfer.