Transferring a number without old sim card

[KT123]

I have tried to activate my account, however I don’t have my old SIM card. I didn’t realize I needed it and I just put my new public mobile SIM card in. Anyway I can move forward without it? 

[BKNS27]

@KT123 

If you are referring to an old PM SIM and still an existing member. You can login on the PM app then go to Account tab>Change Your SIM card.

If you are referring to porting your old number over to PM. Just follow instructions by other members.

[hTideGnow · Accepted solution]

hi @KT123 

you need to check with your old carrier.  different one different policy.  Some can take your verbal approval but some might ask you to buy a new sim card so you can receive the text and approve.  Check with your old carrier yourself

[computergeek541]

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@KT123 wrote:

I have tried to activate my account, however I don’t have my old SIM card. I didn’t realize I needed it and I just put my new public mobile SIM card in. Anyway I can move forward without it? 

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You would need to contact the old carrier to approve the phone number transfer to Public Mobile. It may be easier to replace the old SIM card.