Transfering phone numbers

[Alek69]

Hi I'm with Koodo and I'm having problems transfering my number over to public mobile and on top of that I can't book a ticket.

[Jedi180]

Welcome to Public Mobile. 🙂

[computergeek541]

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@reddysar7 wrote:

Please try to connect with Public mobile chat , they can help you on your issue.

Find online chat link below

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

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Doing this would only work if the customer hasn't already activated the Public Mobile account. If the Public Mobile account has already been opened, the people running the live chat cannot help.  

[reddysar7]

Please try to connect with Public mobile chat , they can help you on your issue.

Find online chat link below

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[Helpershelper]

@Alek69 

Good evening,

I can help you with this. To transfer you would have to keep your current plan active and make sure you’ve paid off your phone so that it’s unlocked. You can transfer in 2 ways, in store or online.

You can find a location nearest to you below and bring in your phone and Koodo account number:

https://www.publicmobile.ca/en/on/store-locator

Now to do this online you would have to buy a SIM card which will be delivered to you:

https://public-mobile.myshopify.com/cart/add?id=5876039041

Once you receive it you will activate it below:

https://activate.publicmobile.ca/

[NDesai]

@Alek69 Port Fraud Protection (publicmobile.ca)

"Porting Your Number Into Public Mobile

If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.The SMS will read as follows:Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at ***to authorize your number transfer

Tips:

• Keep the old account's device on with the SIM card inside to receive the validation message. If that’s not possible, please ensure you can access the SIM from a different device.
• Be sure to check all texts that could go to any other members on the old account and any junk or spam folders."

[popping · Accepted solution]

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@Alek69 wrote:

Hi I'm with Koodo and I'm having problems transfering my number over to public mobile and on top of that I can't book a ticket.

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Create a moderator support ticket for help using the Chat button at the bottom right corner of this page.
Tell SIMon what is the issue (important) - Use "Port Request"

Telus, Koodo and PM have implemented port fraud protection.

After initiated port request, you should continue to use your Koodo SIM card to receive port confirmation text message.  You need to reply to your Koodo text before Koodo will release your phone number to PM.

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection