Transfering a number from a previous provider

[faschmatta]

I switched over to your service in early September. I am still being billed by Bell. I contacted them and they say that the numbers have not been ported. They say that you have to process the switch. Meanwhile I am getting charged by both providers.  How can this be rectified?

[hTideGnow]

HI @faschmatta 

so, it is all good and you are able to receive incoming calls now?

[faschmatta]

Yes an incomplete port was the issue. I had contacted my previous provider directly a month ago and they insinuated that was enough. They told me public mobile would request the changeover but I think that was actually supposed to be through my action on the website, which I did now. It’s completed…Thanks.

[faschmatta]

Thanks for the reply. I checked my records. I  never received a text from Bell but I phoned them directly.  Phoned them today and they indicated public mobile had to complete the

[BKNS27]

@faschmatta 

Did you reply to the text from Bell with YES to confirm you are porting over to PM with the Bell SIM in your phone?

The Bell SIM should still work so you need to contact a CS_Agent to have Bell send you the confirmation again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Ir click on the Chat bubble and type in Submit a Ticket or Contact Agent.

Remember to keep the Bell SIM in your phone.

[hTideGnow]

HI @faschmatta 

Did you get a text from Bell, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[TheSterlinger]

Sounds like you didn't reply to the text to confirm the port.

Use this link to contact Public Mobile for assistance. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

If that doesn't work,  use the next one below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437