There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
