Transfer of number

[Hc3317]

I am having trouble transferring my number. When Virgin Mobile asked permission to transfer my number I replied Yes. I have heard nothing since and my number has not been transferred.

[Hc3317]

Thank You

[Socrates8567]

Porting your number from Virgin Plus to Public Mobile is generally a quick process, typically taking 30 minutes to 3 hours to complete fully. However, it can take up to 24 hours in some cases. Once you reply "YES," the transfer usually finishes within 1 to 2 hours. You will know it’s done when your Virgin SIM loses service ("No Service") and your Public Mobile SIM starts receiving incoming calls and texts. So, keep your Virgin Plus SIM card in the phone. Once No Service appears, remove card, turn off phone, insert Public Mobile SIM card and restart the phone. You may be require to reset your Network Settings.

[hTideGnow · Accepted solution]

hi @Hc3317 

did you try to reboot the phone and check if Virgin sim no longer working? if so, the porting is completed

Or did you try to remove the Virgin sim card or disable the Virgin eSIM, make PM sim the only one enabled and test if both inbound and outbound calls work?  If both works, especially inbound, then port is done

Or PM porting support team can provide you an update.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage